Course 5: Business Letters and Memos

 

Course 5 will take approximately 3 1/2 - 5 hours to complete. Pause Points throughout the course allow you to stop the course and return to the same point. Topics include:

  • Applying the Pyramid Method learned in Courses 1 and 2 to informative and persuasive letters and memos
  • Making an effective start
  • Conveying information clearly and precisely
  • Confirming an agreement or an arrangement
  • Writing confident complaints and claims
  • Responding to complaints and requests
  • Writing convincing requests for approval
  • Creating a quality appearance

Exercises and examples will help reinforce the instruction. In Courses 5 and 6 you will have the opportunity to send two assignments to an instructor for feedback.

 
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