How to Prevent, Resolve and Contain Conflict
People Skills
Conflict doesn’t have to be negative. If we recognize when it is escalating and learn to contain it, conflict can lead to breakthrough ideas and respectful relationships.
Offered every Tuesday at 11:00 EST.
Course Outline
By the end of this course participants will be able to:
- Understand what conflict is and how it can escalate
- Appreciate that not all conflict is negative
- Discover how open and hidden personal information affects communication
- Explore various roles individuals play in resolving conflict
- Discover their natural conflict management style
- Understand differing personality styles and how this affects teams
- Learn ways to analyze conflict situations and help others work through it productively
Instructor
Education
BS in Technical Communication from Clarkson University
MS in User Interface Design from the London Guildhall University
Lisa Moretto
President
- Devoted career to helping technical professionals communicate more effectively.
- Engaging and interactive presenter who is frequently invited to speak at international conferences.
- In technical communication field since 1988.
Publications
Co-authored books with Ron Blicq
Get to the Point! (Prentice Hall)
Guidelines for Report Writing (IEEE Press)
Technically Write! (Prentice Hall)
Writing Reports to Get Results (Prentice Hall)
Affiliations
- Past President of the Rochester Engineer Society
- Member of the Society for Technical Communication
- Member of the IEEE Professional Communication Society
Hidden Talent:
She rides a unicycle